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Microsoft Dynamics 365

Microsoft Dynamics 365

On November 1st, 2016, Microsoft formally released the rebranding and consolidation of Dynamics Online into Dynamics 365. The next generation so to speak of intelligent business applications. Taking advantage of the past few years of growth and online application development has made the update easier than ever before. Enhancing the seamless integration with Office 365 by dovetailing the two offerings, creates an improved user experience when moving between applications and devices. With this release there are 2 editions for Dynamics 365, this blog post is focused on primarily the Enterprise Editions, if the Business edition is of interest, please contact our team below.

Today, we are highlighting 2 of the major improvements and licensing changes that will be important moving forward. When evaluating Dynamics 365, you will make a 2 tier decision, first will be in which licensing model to use, the second will be what option each licensed user will have.

Microsoft Dynamics 365 has two licensing models

1) Named user subscriptions, which classify users into two types: full user and light user

  • Full users need access to the full range of rich features and functionality in business apps. These are people in roles like sales, customer service, finance, and supply chain management. In the past, these users have been referred to as Pro Users or Power Users. In Dynamics 365 licensing, a full user is licensed with either a Dynamics 365 Plan or Dynamics 365 application subscription.
  • Light users typically consume data or reports from line of business systems and complete tasks like time and expense entry or HR record updates. In Dynamics 365 licensing, a light user is licensed with the Dynamics 365 for Team Members subscription.

2) Device licensing, available for the Enterprise edition, for shared device scenarios


Now that we have talked about the Licensing Models, you will now have to move on to select what option you would need to select for that user.

Your core set of users will most likely utilize a collection of one of the 2 major Plans. The hero plans showcased here are “Full User” plans.

Plan 1, provides full access to the following apps:

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation
  • Microsoft PowerApps and Microsoft Flow

Plan 2, goes above and beyond, including full access all of the above apps from Plan 1, plus the following:

  • Dynamics 365 for Operations
  • Manufacturing and supply chain
  • Retail and commerce
  • Finance

If the needs of the business are more specific in terms of functionality you may elect to select to license by Individual Apps:

  • Dynamics 365 for Operations
  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Sales
  • Dynamics 365 for Project Service Automation
  • Microsoft Power Apps

As indicated above a majority of your core users will most likely utilize either Plan 1 or Plan 2. For your Team Members outside of that core group that only needs light access here is a new level that covers all light use and read access across all apps.

Team Members Enterprise Edition, includes light use of all of the individual apps outlined above.

As with most new releases from Microsoft it is pairing it with a promo. For those looking to switch from SalesForce, SAP or Oracle, Microsoft is willing to give a 20% off their Enterprise edition subscription licenses.

You now have seen an overview of the different Plans, Editions and Apps available in the new Microsoft Dynamics 365. It’s been a huge year so far with lots of new product and licensing changes being announced at every turn, and you can rely on your Microsoft support teams at PCM to keep you educated on the latest offerings. If you would like to talk to our Microsoft team and learn more about how your organization can use this new product, or better understand what the changes mean for those utilizing a previous edition. Our Microsoft Specialists and support teams can be reached at 1-800-700-1000 or email to learn more!


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